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Privacy Policy

A legal disclaimer

The Practitioners Collective ("we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us through our website, seminars, counselling services, and other offerings.

By engaging our services, you agree to the terms of this Privacy Policy.

Privacy Policy - the basics

1. Personal Data We Collect

We may collect the following types of personal data, which includes data that can identify you:

a. Contact & Identity Information

  • Full name

  • Email address

  • Phone number

  • Postal address

  • NRIC/FIN or birthdate (only if necessary for verification or legal compliance)

b. Service-related Data

  • Information provided when registering for events, consultations, or services

  • Notes or records from counselling sessions

  • Information about your children (if relevant to services)

c. Financial Data

  • Payment information (e.g., credit/debit card details via secure payment processors)

d. Technical Data

  • IP address, browser type, operating system, and other analytics from website use
     

2. Purpose of Collection and Use

Your data is collected for the following purposes:

  • To deliver counselling and parenting support services

  • To process bookings, payments, and manage accounts

  • To send reminders, service updates, and marketing (if you have opted in)

  • For recordkeeping in accordance with professional standards

  • To respond to your inquiries or feedback

  • To improve our website and services through analytics
     

3. Consent

By providing your personal data, you consent to our collection, use, and disclosure as described. You may withdraw your consent at any time by contacting us (see Section 9). However, withdrawal may affect our ability to serve you.
 

4. Disclosure of Personal Data

We may disclose your data to the following, only when necessary:

  • Qualified practitioners within our collective, under confidentiality obligations

  • Payment gateway providers (e.g., Stripe, PayPal)

  • IT or administrative vendors

  • Regulators, law enforcement, or legal counsel if required by law

We do not sell your personal data to third parties.
 

5. Data Protection and Security

We take appropriate measures to protect your data from misuse, loss, or unauthorised access:

  • Password-protected systems and encrypted communication tools

  • Secure platforms for online counselling and seminar delivery

  • Confidential handling of all session notes and health-related information
     

6. Access, Correction, and Withdrawal

Under the PDPA, you have the right to:

  • Request access to your personal data

  • Correct inaccurate or incomplete data

  • Withdraw consent to data use (subject to legal and contractual obligations)

To do so, contact us at:
Email: [Insert Email]
Phone: [Insert Phone Number]

We aim to respond within a reasonable time (usually within 30 days).
 

7. Retention of Data

We retain personal data only as long as necessary for the purposes stated, or as required by legal and professional guidelines (e.g., counselling records may be kept for [7 years] in accordance with best practices).
 

8. Use of Cookies

We use cookies to analyse website traffic and improve user experience. You may disable cookies in your browser settings, but some features may not function properly.
 

9. Transfer of Data Outside Singapore

If personal data is transferred outside Singapore (e.g., for cloud storage or services), we ensure that appropriate safeguards are in place to comply with PDPA requirements.
 

10. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. Information shared about children (e.g., during counselling) is handled with care and confidentiality.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be posted on our website with the effective date.
 

12. Contact Us

For questions about this policy or to exercise your rights under the PDPA, please contact:

​

Data Protection Officer
The Practitioners Collective
Email: contact@practitionerscollective.com
 

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